Y2ASK Legal & Compliance
Refund Policy & Coin Guarantee
Fair, transparent, and consumer-first billing. If there's no data to reveal, your coins are returned automatically.
Last updated: October 2026
The Y2ASK 100% Coin Return Guarantee
When you use coins to unlock safety-approved hints for an anonymous message, our system queries verified network telemetry. If there is no data to reveal (for example, if the sender was on an untraceable network), 100% of your coins are automatically returned to your in-app balance immediately. You never pay for empty queries.
1. Virtual Coins & Hint Purchases
Virtual coins are digital utility items used solely within the Y2ASK Android application to access hint features.
- Digital Goods Nature: Once coins are successfully spent on a query that delivers valid telemetry hints, the virtual service is deemed completed and non-refundable.
- Unspent Coins: Coins remain in your account balance until used or until voluntary account deletion. Unspent coin packs cannot be exchanged for cash or fiat currency outside platform store policies.
- Failed/Empty Queries: As guaranteed above, if a query returns zero sender telemetry, the expended coins are automatically credited back to your balance in real-time.
2. Y2ASK VIP Subscriptions
All subscription purchases are processed securely through Google Play In-App Billing:
Free Trial Terms
If a trial promotion is activated, you may cancel at least 24 hours prior to the trial expiration to avoid recurring charges for the subsequent billing period.
How to Cancel on Android (Google Play)
You can manage or cancel your subscription at any time directly through your Google account:
- Open the Google Play Store app on your Android phone.
- Tap your Profile Icon at the top right → Payments & subscriptions.
- Tap Subscriptions → select Y2ASK VIP.
- Tap Cancel subscription and confirm.
After cancellation, you retain VIP benefits until the current billing cycle expires.
3. How to Request a Monetary Refund
Because payments are processed through the platform app store, monetary refund requests are governed by Google Play Store policies and consumer protection guidelines:
Google Play Store Refund Requests
If you made an accidental purchase or were charged incorrectly, you can submit a refund request directly to Google Play within 48 hours of purchase.
Google Play Refund Support4. Billing Grievances & Consumer Protection
In accordance with the Consumer Protection (E-Commerce) Rules and applicable consumer protection laws in India, if an in-app purchase was deducted but coins or VIP access were not credited to your account due to a technical glitch:
Billing Support Contact: support@y2ask.link
Please include your registered username, Google Play Order ID (GPA.XXXX-XXXX-XXXX-XXXXX), and purchase timestamp.
Turnaround Time: Billing tickets are acknowledged within 24 hours and resolved within 3 to 7 business days.